We are committed to protecting your personal information when you use our services or buy our products. Whenever you provide such information, we are legally obliged to use your information in line with all laws concerning the protection of personal information, including the Data Protection Act 1998. This policy explains how we use any personal information we collect about you when you use our website or get in contact with us.
When you register with us, make a purchase, provide feedback, send us enquiries or participate in our blog or forums we receive personal information about you. This may cover anything from your contact and delivery details to payment information, or feedback you've provided.
We also collect information about your use of our website, and how you arrived at our website. This information helps us tell what content is popular with our customers so we can prioritise it.
We will use personal information about you to provide our services, process your order, manage your account and, if you agree, to let you know about our products and services that we think may be of interest to you. We may also use this information to improve your user experience.
We offer the option of receiving emails about our products and services which you may find of interest. If you decide you no longer wish to receive these, you can unsubscribe.
We will keep your personal information confidential. The only time we would pass your details to anyone else would be where disclosure is required or permitted by law (for example to government bodies and law enforcement agencies).
If you post offensive or inappropriate content anywhere on our website or engage in disruptive behaviour, we may use your personal information to stop such behaviour.
We will hold your personal information on our systems for as long as is necessary for the relevant activity, or until you cancel your registration.
Under the Data Protection Act you have the right to request a copy of the personal information we hold about you and to have any inaccuracies corrected. We want to make sure that your personal information is accurate and up to date. Please always let us know if you think it is not.
If you would like a copy of some or all of your personal information we hold about you, please write to us. (We reserve the right to charge an administration fee for information requests and require you to prove your identity with 2 pieces of approved identification).
If you are aged 16 or under, please get your parent/guardian’s permission before you provide us with any personal information. Please do not provide us with any personal information unless you have this consent.
If you would like further information on how your information is used, how we maintain the security of your information and your rights to access information we hold on you, please contact us by email (see below) or by writing to us.